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Kamu Kalite Sempozyumu Ankara&! B Yenilikilik her alanda vard1r!"! Ya_am1n tm kesitlerinde yarat1c1l1k vard1r. Olmak zorundad1r. nk ya_am srdrme (survival), ya_am1 tehdit eden sonsuz say1da tehdide, ancak her biri iin ayr1 (yeni) nlem yarat1larak kar_1 konulabilir. Bu yarat1c1l11n, yenilikiliin ta kendisidir. Ya_ayan her _ey, yeniliki olabildii iin vard1r. Ol(a)mayanlar yok olmu_lard1r. Ya da yok olmak yolundad1rlar.2>-AAA A rA0A3AA A $A$>Canl1lar bunu nas1l yap1yorlar?   Yenilik sorun zmek iin yap1l1r.  Sorun , istenmeyen bir durum ya da istendik bir durum kar_1s1ndaki engellerdir. Sorunlarla ba_a 1kmada Sorun zme Aralar1 (SA) geli_tirirler. Her canl1 tr, SA daarc11n1n zenginlii lsnde ya_am1n1 srdrebilir. Refah ve mutluluk dzeyleri de SA daarc1klar1n1n zenginliine bal1d1r.O%AQAA E AEAMAI A $A$NCanl1lar bunu nas1l yap1yorlar? (devam)*(  SA daarc11 _yle zenginle_ir :  renerek : nceki nesillerden, Birbirlerinden Geli_tirerek: Mevcutlar1, yeni sorunlara gre gncelleyerek, Yenilerini yaratarak. Btn bu aralar1n tek amac1 vard1r: sorun zmek!" n#nnEn3"A AG G GA/GG G 3$A$'Sorun zme Kabiliyeti = anahtar kavram(' Bireyler ve onlardan olu_an toplumlar1n SA daarc1klar1, onlar1n sosyolojik ba1_1kl1k sistemleridir. Aynen biyolojik ba1_1kl1k sistemleri gibi. Biyolojik ba1_1kl1k sistemi zay1flayan / ken bireylere, evrelerinde doal olarak mevcut bulunan tm dier canl1lar hcum ederler. Bu onlar1n beslenme biimidir. Sosyolojik ba1_1kl1k sistemi zay1flayan / ken toplumlara da evrelerindeki toplumlar hcum ederler. Doal beslenme dngs -en az1ndan bugn- budur. hgC,CCg C 1CC00kinci tip SA daarc11ABirey ya da toplumun SA daarc11ndaki aralar zaman1n a_1nd1r1c1l11na dayanmal1d1r, yoksa i_e yaramazlar. Aralar ayn1 zamanda evrenin ana ahlk ilkesine de uymal1d1r. Bu ilke  zarar verme dir. Ama bireyler -ve toplumlar- bu ilkeye uymayan SA da geli_tirebilirler. Hem de yarat1c1l1k / yenilikilik yoluyla! K1sa erimli ve dar kesimli sorunlar1n1 zmek iin.blmA$A4as a 3aA B0kinci tip SA daarc11 (devam) 4"ACA$0_te birka rnek: Ezberleyerek, ihtiyac1n ne olduunu sorgulamadan, Sorunun kklerini b1rak1p grntsn (imaj) parlatarak, Sorununu, bir ba_kas1n1n sorunu haline getirerek, Yasa ve/ya ahlk kurallar1n1 ineyerek, Katlanarak, Sorunun var olmad11n1 savunarak, Al1_arak / al1_t1rarak, Daha byk bir sorun yarat1p birinciyi unutturarak, Sorunu sorun olmaktan 1karan yeni bir deer yarg1s1 yaratarak,C2G9C2 G Cc gc" c $g$4(c(@,g, RYarat1c1l1k, Tip 2 SA retmeye ynelirse**C Birey ve toplumlar1n sorun zme kabiliyetleri, srekli olarak SA daarc1klar1n1n zengile_mesine bal1d1r. Ama bu srecin nndeki en byk engel Tip 2 SA retimidir. Tm kollektif zihinsel enerji ve yarat1c1l1k bu yne akar. Birey ve toplum, daarc1klar1 lsnde sorunlar1na doru tan1lar koyarlar. Bu tan1lara gre de yeni SA geli_tirirler. Grld gibi bu doal bir ak1_t1r. Tip 2 SA reten birey ve toplumlar sorunlar1na doru tan1lar koyamazlar; bu bir k1s1r dngy ba_lat1r.lC=G;CL G -C%GhCc lBuna gre, kamu ynetiminde kalite nedir, ne deildir?77A@BM, geli_memi_ toplumlar1 _yle tan1ml1yor:  Sorunlar1n1 doru tan1mlayamam1_, kaynaklar1n1 doru sorunlara tahsis edememi_ toplumlar . Bu yakla_1m1n 1_11 alt1nda,  kamu ynetiminde yenilikilik / yarat1c1l1k konusuna bak1l1rsa _u sylenebilir: Kamu ynetimlerinde daima yenilikilik vard1r; ama bu, toplumun SA daarc11n1n kompozisyonuna, ne h1zla dei_tiine, Tip 2 SA n1n oran1na bal1 bir yenilikiliktir.CCoG C Cc  Doru anlamda yenilikilik iin daarc11m1zda neler bulunmal1d1r?CCC ^Toplumumuzun sorun stoku ve SA daarc11n1 kar_1la_t1rarak kullan1_l1 sonulara varabiliriz. Ki_ilerin, kesimlerin ve nihayet toplumumuzun  sorun olarak alg1lad1klar1n1n say1s1, bunlara yol aan kk sorunlar1n say1s1 yan1nda ok byk olabilir. Meseleye, daha az say1daki kk sorunlar a1s1ndan yakla_mak daha dorudur. Byle bak1ld11nda, kamu ynetiminde yenilikilik salayabilecek _u aralar1n bulunmas1 ka1n1lmaz grnyor:b^GCKGm C c  fSA:  Sorun Kimyas1 ad1 verilebilecek yakla_1m....44EtSorun: Sorunlar aras1 rgnn analizindeki zafiyet Maddeler kimyas1, 118 elementin, milyarlarca farkl1 maddeyi nas1l olu_turduunu a1klar. O halde, Sorun Kimyas1 da, az say1daki kk sorun un, binlerce sorunu retmede tabi olduu kurallar1 a1klayabilmelidir. Sorun kimyas1, madde kimyas1nda olduu gibi sorun bile_iklerinin analizinin de kurallar1n1 a1klayabilmelidir. 0_i sorunlarla ura_mak olan ki_ilerin bu kimyay1 renmeleri gerekir.33GGYCx C oCFCc *TSA:  Sorun Kimyas1 yakla_1m1.... (devam)@+#EGESorun kimyas1n1n 4 kural1 _unlar olabilir: Sorunlar yoktan var edilebilr; her ak1ls1zl1k en az bir sorun retir. Sorunlar zlemezler. Ancak onlara yol aan nedenler giderilebilir ya da en az1ndan etkileri azalt1labilir. Bir sorun zlmedii srece, ba_ka sorunlarla birle_erek kendilerine benzemeyen yeni bile_ik sorunlar retmek eilimindedir. Bir yer ve zamanda bir sorunu zmede yararl1 olan zm, bir ba_ka yer ve zamanda yeni sorunlar bile retebilir.+n*GGC~ C qCc  0SA :  Ezbersiz eitim ESorun: Ezber > tek dorululuk > benimseticilik Ezber (Farsa) = by heart (E) = par Coeur (F) = yrekten.. Anlam kaymas1 nedeniyle  bellemek (memorize) anlam1nda kullan1l1yor, As1l anlam1  sorgulamaya kapal1l1k ,  mutlak dorululuk , Toplumlar1n en byk itici gc bilimin temeli olan  ku_ku yu reddeden ezberin ard1_1k sonular1 tahmin edilemeyecek kadar tahripkrd1r, Eitim s1n1f1m1z1n hemen tamam1 ezberi hal  belleme olarak anl1yor ve ezbersiz eitimi de  bellemeye az yer veren sistem olarak anl1yor.n/ZZZ/GCC C CC CC$ C $C$'(C(,C,0C04C48C8kendi dorular1n1n t1pk1lar1na sahip ki_iler yoluyla 1kar salamaya al1_m1_ kesimler, ve benzerleri bu Ulusal Kalite ncelii nin temel yakla_1m1 olan  renme nin nndeki engellerdir. Daha da ciddi engel,  zaten engelidir. renme olgusundan uzak kalabilmek iin onun ad1n1 kullan1p ieriine retmeyi yerle_tiren binlerce okul, bugn dahi  zaten retmemekte, rencilerin renmelerini salamaktad1rlar(!).eZ;ZWCGVG( G xGG2GG(:Bu engeller nas1l a_1labilir?0G(G(Engel a_ma stratejisi olarak ayr1nt1l1 reeteler vermek gereksizdir. nk ihtiya yarat1c1l11n anas1d1r. Eer, Ulusal Kalite ncelii olarak  renme konusu bir ihtiya olarak alg1lan1rsa, mutlaka yarat1c1 zmler bulunacakt1r. Nitekim kalite bilincinin geli_mesi de byle olmad1 m1? At1labilecek bir  ilk ad1m -ak1ll1 at1labilirse- sonrakilere uygun ortam haz1rlar.  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(devam)*Sorun Çözme Kabiliyeti = anahtar kavramİkinci tip SÇA dağarcığı(İkinci tip SÇA dağarcığı (devam) 0Yaratıcılık, Tip 2 SÇA üretmeye yönelirse:Buna göre, kamu yönetiminde kalite nedir, ne değildir?MDoğru anlamda yenilikçilik için dağarcığımızda neler bulunmalıdır?=SÇA: “Sorun Kimyası” adı verilebilecek yaklaşım....4SÇA: “Sorun Kimyası” yaklaşımı.... (devam)SÇA : “Ezbersiz eğitim”QSÇA : Herkesin her yerde her zaman kullanabileceği ~10 yol gösterici (maxims)SÇA : Seçkin Tavır Ağları'SÇA : Seçkin Tavır Ağları (devam)SÇA : “Öğrenme”SÇA : “Öğrenme” (devam)SÇA : “Öğrenme” (devam)SÇA : “Öğrenme” (devam)SÇA : “Koz Yönetimi”Peki ne yapalım?Peki ne yapalım? (devam)Peki ne yapalım? (devam)%Ulusal Kalite Önceliği = ÖğrenmeAma! Ama! (devam)!Bu engeller nasıl aşılabilir?4“Öğrenme”, ulusal gündeme oturmazsa ne olur? Son Söz!Teşekkür ederiz!  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